FAQ

Do you accept checks or money orders?

We are unable to accept checks or money orders at this time. We accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. We also accept payments via PayPal.

How do I contact you?

You can contact us 24 hrs a day, 7 days a week Via Email at Aromacandlesbyla@gmail.com.

Is my order secure?

We definitely understand this concern with shopping online. LAromaCandle.com is committed to the complete privacy and security of your personal information. LAromaCandle.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card numbers by never sending that number (or your LAromaCandle.com password) via email.

Do you ship internationally?

LAroma Candle LLC is currently shipping to Canada, Australia, and New Zealand. We will be rolling out to other countries soon. Please join our mailing list for updates.

Is it true candles have a memory?

Yes, it is true. When you burn your candle for the first time allow your candle to burn until it has a complete melt pool from edge to edge (for our large jar candles, approximately 3hrs) In addition, keep the wick trimmed between each use to 1/4″ at all times. Following these two simple candle rules guarantees a long-lasting and cleaner burning candle.

Are all “Soy Candles” pure Soy?

NO! Some companies claim the candles they produce are Soy Candles but make sure you ask them if they use 100% soy wax. Some companies mix soy wax with paraffin wax or beeswax and state they are soy candles. This is not wrong, but it is very misleading to those looking for a healthier candle product. By adding soy with additional waxes you will most likely not be able to enjoy all of the benefits of a true soy candle such as little to no soot, a longer burn time, and a healthier candle – which are very important to most people. LAroma soy candles are indeed 100% soy wax.

Is trimming my candle wick that important?

YES! Keeping your wick trimmed is very important. The wick should be trimmed to 1/4″ roughly every 4 hours of burn time. To trim your candle wick, simply extinguish the flame, when the candle has reached room temperature, simply trim the wick to 1/4″ before relighting. *Trimming the wicks will keep the candle burning without any black soot and it will give your candle a longer burn time. If you burn candles often, you may want to consider purchasing a “wick trimmer” tool. 

Is it true candles have a memory?

Yes, it is true. When you burn your candle for the first time allow your candle to burn until it has a complete melt pool from edge to edge (for our large jar candles, approximately 3hrs) In addition, keep the wick trimmed between each use to 1/4″ at all times. Following these two simple candle rules guarantees a long-lasting and cleaner burning candle.