FAQ

❓ Frequently Asked Questions

💳 Do you accept checks or money orders?

At this time, we do not accept checks or money orders. We accept the following payment methods:

  • VISA
  • MasterCard
  • American Express
  • Discover
  • PayPal

🔒 Is my order secure?

Absolutely. LAromaCandle.com uses SSL (Secure Sockets Layer) encryption to protect your personal information. We never sell or share your data.

Important: Never send your credit card number or password via email.

🌍 Do you ship internationally?

Yes! We currently ship to:

  • Canada
  • Australia
  • New Zealand

We plan to expand to more countries soon. 👉 Join our mailing list to stay updated!

🕯️ Is it true candles have a memory?

Yes — candles have a memory! On your first burn, allow the wax to melt all the way to the edges (around 3 hours for our large jars). This sets the "memory ring" for future burns.

Always trim your wick to 1/4" between burns for the cleanest experience.

🌿 Are all “soy candles” made from 100% soy wax?

Not always. Some brands blend soy with paraffin or beeswax but still call them "soy candles."

At LAroma Candle, we proudly use 100% pure soy wax — no blends or fillers. This means:

  • Little to no soot
  • Longer, cleaner burn
  • Healthier for your home

✂️ Is trimming the candle wick really that important?

Yes! Trimming the wick to 1/4" every 4 hours of burn time prevents black soot and maximizes burn time.

Tip: Use a wick trimmer and only trim when the wax is fully cooled.